When does the Promotion start & end?
The Promotion is valid from 19th November 2020 through to 8th January 2021.
How can I participate in this promotion?
You can participate in the Promotion if you are a Digicel customer with an active Eligible Plan or if you top up with the Minimum Recharge amount. You will also be able to participate in the Promotion by receiving a prize that has been gifted to you by another. Visit the MyDigicel App for more details!
How many times can I Shake It and win?
The maximum number of wins is one (1) per day.
Will I be notified when to participate?
Yes. During the Promotional Period, we will notify you when a Guaranteed Win shake is available. If you activate an Eligible Plan, you will receive a notification that you are eligible for a More Chances to Win shake.
Will I be notified when I have won a prize?
Yes. You will be notified via SMS, push or in-app notification. A confirmation notification is also sent if you are unsuccessful on a given shake.
What is the difference between Guaranteed Win and More Chances to Win?
We are offering you two ways to win through this Promotion:
- “Guaranteed Win”: Every Saturday (and other special promotion days as we may choose) during the Promotional Period, participating eligible customers who complete the “Shake It” action in the My Digicel App will receive a prize.
- “More Chances to Win”: On any other day, once you are an eligible customer, you stand a chance of winning a prize after activating a NEW Eligible Plan. You will have twenty-four (24) hours from the date and time of the “Shake It” notification to complete the “Shake It” action in the My Digicel App for a chance to win a prize.
Can I use a Digital Experience Prize together with a purchased plan or bundle?
Yes. The Digital Experience Prizes are compatible with our other plans and bundles and may be active at the same time. Any allowances (data or talk) will be depleted from your Digital Experience Prize prior to depleting any other purchased plan or bundle allowances.
How can I check the balance on my Digital Experience Prizes?
You can check your balance/usage on the home page or in the Accounts and Balances section of the MyDigicel App.
How long will my Digital Experience Prize be valid for?
On a successful Shake It and in the event of a choice of prizes, you will have 24 hours to select your prize or we will select the default prize for you.